Welcome to the Swap a Frock FAQ page!
Here, we address common questions from our buyers and sellers participating in the exchange of recycled clothing items on our platform. Whether you’re new to our community or a seasoned participant, we hope these answers provide the information you need for a seamless and enjoyable experience.
For Buyers:

How do I make a purchase?
Browse our listings, select the item you love, and click “Buy Now.” Follow the prompts to complete the payment securely. Please remember that you’re purchasing directly from the seller, not Swap a Frock.
What are the payment options?
Payment options vary and are determined by the seller. Common options include credit/debit cards, PayPal, and other secure payment gateways. Please refer to the seller’s listing for available options.
What if I have questions about an item?
Feel free to reach out to the seller directly by using the provided messaging system. Open communication helps you gather all the information you need before making a purchase.
Can I return or exchange an item?
Return and exchange policies are set by the seller. It’s important to review the seller’s policies before finalizing your purchase. If you have questions, communicate with the seller for clarification.
For Sellers:
How do I create a listing
Creating a listing is easy! Simply provide detailed information about your item, including its size, brand, condition, and any relevant features. Upload high-quality photos to showcase the item.
What are the guidelines for setting prices?
Pricing is up to you, but consider the item’s condition, brand, and original value. Research similar items on our platform to get an idea of pricing trends.
How do I handle shipping?
Sellers often determine their own shipping methods and costs. Be sure to provide accurate shipping information and choose a reliable carrier. Eco-friendly packaging is encouraged.
How do I handle returns or replacements?
Sellers establish their own return and replacement policies. Clearly outline these policies in your listings to manage buyer expectations.

General Questions:
Is Swap a Frock responsible for transactions?
No, Swap a Frock acts as a platform connecting buyers and sellers. We do not handle transactions; transactions occur directly between buyers and sellers.
Is my information secure?
Yes, we prioritize your security. We implement encryption and security measures to protect your information. Avoid sharing personal or financial details outside of our secure platform.
How can I contact customer support?
If you have questions or encounter issues, our support team is here to assist. Reach out via the provided contact methods, and we’ll be happy to help.
What if I encounter an issue with a transaction?
If you face challenges with a transaction, first communicate with the seller to resolve the matter. If necessary, our support team can provide guidance and assistance.
Join Our Sustainable Fashion Community:
At Swap a Frock, we’re excited to have you as part of our community dedicated to sustainable fashion choices. Your commitment to recycling clothing items contributes to a more eco-conscious and stylish world. If you have more questions or need further assistance, don’t hesitate to reach out to our support team. Happy swapping!
Kind regards,